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All companies are looking for answers on where to find excellent customer service personnel, how to motivate them to enjoy their work and how to maintain an excellent customer service level still after many years. And no wonder –customer service and its quality is something to focus on since its effect on a company’s success is tremendous. Companies providing excellent customer service stand out from their competitors. The company’s productivity

7:00 AM My alarm clock goes off. I look at the watch on my wrist. I have recovered fairly well during the night. The watch on my wrist is part of my employer’s workplace wellbeing programme. A couple of years ago scientists were able to prove that a well-slept night enhances the workers’ performance by 20% on average. Since then my employer has taken the work-rest balance seriously and we

Before you can sign your contract you have to get to the handshake. Before that, you have to get through a lot of questions. However, the interview process does not need to be unnecessarily painful. At its best, the job interview is a motivating conversation between the interviewee and the interviewer, not an anxiety-causing interrogation. No matter what, it can be a stress-inducing experience. You can reduce this pressure by

  Finding work is seldom easy. Looking for work can be tiring and emotionally draining. Sometimes the process takes months. However, this does not mean that the process cannot also be interesting and fun. We have created a concise guide to getting you started. When you know what to do and what to take into account, you can enjoy the job search process. LOAD THE GUIDE HERE: JOB SEARCH GUIDE  

We all recognize that communication is vital in many areas of our lives. In business context it is often considered as the key to success of the company on many levels. It is important when considering team relations, relations between subordinates and team leader, among management, and on many other stages where human contact is involved. Lack of proper communication has often been the reason for misunderstandings, low effectiveness of

You can survive university by being book smart, but once you start working an academic degree is no guarantee for success. You have to prove your skills again and again. Working life requires social skills, the ability to set yourself apart and perseverance. So how can you prepare yourself for the working life already during your studies? Here are nine steps that you can, and should apply already during your

SuperDay is a Barona sales tradition, in which all sales employees gather together every three months and fill the following weeks of their calendars with client meetings. The event has developed over the years and nowadays Barona recruiters have joined as well. The event offers interesting training sessions as well as content, which supports cross selling between the different branches. Early birds at the breakfast table I attended Barona Group’s

For each day for the week I want to give you one claim to chew on with regards to your own personal branding. The objective is that the week-long program will help you get acquainted with the patience required in personal branding. Monday: My personal brand includes other people, too. Tribe helps in personal branding, because that is where the supporters are. Back in the day when I came to

    I can see that the year 2017 will have a significant impact on my career. I predict that it will be the first full working year of my life. I also want to write down a vision for my working life, but why? Work through your vision The central goal of any company is to give its employees a common idea and movement. Work that I can do

In many companies the concept of customer experience is brought up in the morning meetings but the matter is rarely discussed on a deeper level. People tend to think that a good product and a sunny customer service is enough. In reality, the customer experience can be an important combination of carefully planned customer oriented approaches. The most important thing in the concept of customer experience is to build up